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Senior Tenant Relation Officer
* Build and maintain relationships with tenants and store owners * Support tenants by handling operational issues and complaints * Manage permits including work permits and goods entry/exit permits * Handle tenant pull-out and unit handover processes * Collect and report visitor traffic data (daily, weekly, monthly) * Analyze tenant performance and market conditions, identify business challenges, and collaborate on initiatives to improve tenant traffic and sales
* Bachelor’s degree in Communication, Business Administration, or Management * Minimum 3 years experience in a related field * Good understanding of mall business processes and commercial operations * Strong decision-making and ability to work under pressure * Good negotiation and conflict resolution skills * Able to understand and communicate regulations * Able to analyze tenant business performance and collaborate with mall marketing strategy * Proficient in Microsoft Office and English (written & spoken)
* Tenant Relations * Customer Relationship Management * Business Analysis * Negotiation * Conflict Resolution * Permit Administration * Microsoft Office * English Communication
Instruksi:
Apply via Lippo Malls career page.
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