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• Pro-active communication with partners in the region by telephone and internal messaging to assist with the development of Booking.com’s business
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed
• Maintaining stable relationships with accommodation partners through frequent performance calls and contact to ensure best availability and competitive pricing
• Be knowledgeable on Booking.com’s Priorities, Products and Services so that their benefits and usage can be explained to partners
• Identify opportunities for partners that will help improve Booking.com’s business using internal segmentation to prioritise
• Identify new potential partner leads and pass these leads on for further follow up
• Responsible for taking operational task escalations relating to managed portfolio and solving these efficiently
• Support the organization of events such as workshops and webinars for partners
• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging face-to-face and telephone communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Bahasa Indonesia (Business proficient)
• Hybrid work arrangements — 40% in the office a week
• Travel for work up to 25% of the time
• This role does not support relocation nor work visa sponsorship
• Annual paid time off and generous paid leave scheme including parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements and up to 20 days per year working from abroad
• Industry leading product discounts up to €1400 per year including automatic Genius Level 3 status and Booking.com wallet credit
Account Management, Partner Relationship, Business Development, Negotiation
