Recruiter sedang atau sudah tidak menerima lamaran untuk loker ini
Data Analyst, User Operations
• Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers • Partner with Support leadership to turn open questions into analysis that drives decisions • Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment • Design dashboards for two audiences: internal operational views for managers, and customer-facing views for enterprise accounts • Own data quality, governance, and reliability across Support data products, including ticketing data and internal commitments • Surface Voice of Customer trends to Product, Engineering, and GTM, and help close the loop between what users report and what actually gets built
• 5+ years of experience in data analytics, analytics engineering, or a similar role • Strong SQL skills as primary toolkit, comfortable building models and transformations (dbt or equivalent) • Experience building reporting and dashboards in production that people actually depend on • Ability to take a vague operational question and turn it into the right analysis without a playbook • Clear communication with both technical and non-technical stakeholders, honest about what the data does and doesn’t support • Self-directed and comfortable owning ambiguous problems end to end
SQL, dbt, Data Analytics, Dashboard Design, SLA Reporting, CSAT/Sentiment Analysis
Instruksi:
Apply via Cursor Official Career Page
Kerjaaa.org tidak memungut biaya apapun & pencari kerja disarankan untuk menghindari pihak yang meminta pembayaran saat melamar kerja.
Job post ini diupload oleh kerjaaaorg. Hubungi halo@kerjaaa.org jika menemukan job post yang mencurigakan, atau ingin job ini diturunkan.
This job post is uploaded by kerjaaaorg. Contact us at halo@kerjaaa.org to submit your job openings, find inaccuracy, notice a fraud or to takedown this post.
We are on Telegram to share jobs weekly. Join our official channel!
