Customer Experience Representative (Jogja-based)
• Respond to buyer inquiries in a timely and accurate manner via chat. • Identify the needs of buyers by asking relevant probing questions. • Attend course refreshers to ensure knowledge about the products and promotions is up to date. • Acknowledging and resolving buyer concerns and complaints. • Analyze and report product and promotion issues. • Update internal databases with information about product issues and valuable discussions with buyers. • Monitor buyer complaints and proactively initiate outbound chat to aid assistance. • Maintain a positive, empathetic, and professional attitude toward customers. • Ensure prime satisfaction of each buyer who reached out via chat.
• Minimum of 2 years experience in Customer Service in a BPO or Captive Environment. • Above Average English Communication Skills, both verbal and written. • Above Average Typing Speed. • Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support). • Proficient in MS Word and Excel as well as Google Sheets. • Excellent in Problem-Solving skills, Effective Listening, and Proactive. • Ability to multitask, prioritize, and manage time effectively. • Advantage if has background or exposure to SEA E-Commerce Market.
• Operations in e-commerce is an incredibly dynamic field—marked by rapid replenishment cycles, tight fulfilment timelines, and major demand spikes during campaigns. It’s fast-paced, challenging, and comes with an undeniable adrenaline rush! • Intrepid partners with leading international brands across categories such as FMCG, fashion, and electronics—each with its own unique operational needs. With multi-warehouse and omni-channel fulfilment solutions, we create the ultimate operations playground. It’s a complex, fast-paced environment with plenty to learn and tremendous satisfaction once mastered—offering strong potential for career growth and development. • You don’t have to manage everything in Excel, we run a lot of processes on our advanced inhouse systems and automate where we can. Many of our warehouses are fully API integrated. Of course, being precise and good with numbers will help in any system. • As we are an international company, you will work with colleagues in country who ‘own’ running the daily operations and driving local improvement, supported by the senior expertise of our regional team to drive system innovation and process optimizations across countries, which creates a fantastic learning environment.
Customer Service; Customer Support; Chat Support; English Communication; Problem Solving; Effective Listening; Microsoft Excel; Google Sheets; E-Commerce; Consumer Electronics
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