• Develop and implement operational policies, procedures, and processes to support business objectives • Oversee Merchant Onboarding & After-Sales Services to ensure smooth and efficient operations • Monitor business operations, including channel performance, stability, opportunities, and potential risks • Lead and monitor the Operations team to achieve performance targets and maintain high customer satisfaction • Ensure timely resolution of customer issues and monitor compliance with established Service Level Agreements (SLAs) • Conduct regular audits and inspections to ensure operational and deployment standards are properly implemented • Collaborate with cross-functional teams to identify operational issues, improve processes, and support business growth • Prepare and analyze operational reports to support management decision-making •
• Minimum 3–4 years of experience in Operations / Operations Strategy, preferably in a leadership or managerial role • Experience in financial services, fintech, payment gateway, or related industries • Strong understanding of business operations, including exposure to Business Development, Risk & Compliance, and Channel Management • Experience in IT systems implementation and working with technology-related operational processes • Strong analytical, problem-solving, and reporting skills • Strong leadership, communication, and stakeholder management skills • Able to work in a fast-paced and dynamic environment •
• Operations Strategy • Business Development • Risk & Compliance • Channel Management • IT Systems Implementation • Stakeholder Management • Analytical Skills • Leadership •
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