• Own generative and evaluative research across the merchant lifecycle and the developer experience • Drive the research roadmap across the domain’s three clusters, prioritized against decisions that most need evidence • Conduct mixed methods including interviews, usability testing, surveys, and behavioral/funnel analysis in partnership with Data • Turn findings into decisions PMs and designers act on, influencing through evidence rather than authority • Maintain a lightweight insight repository and a practical model for democratizing good-enough research while protecting rigor on high-stakes questions •
• Mixed-methods UX research experience with fluency across qualitative and quantitative approaches • Ability to translate findings into product decisions and to influence without authority • Rigor paired with pragmatism on timelines, knowing where depth matters and where speed is enough •
• Qualitative Research • Quantitative Research • Usability Testing • Surveys • Behavioral Analysis • Funnel Analysis • ResearchOps • Repository Building •
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