• Drive a customer-centric culture across the organization, making customer understanding and customer insight the starting point to every customer initiative and new proposition. • Design and develop plans to integrate the customer insight function into strategic thinking and influence decision-making across Zurich. • Oversee how customer experience, brand marketing, and customer insights work together in strong partnership. • Set objectives and KPIs to inform how market, competitor, and customer insights should be leveraged to engage with customers. • Develop and motivate team members. • Work across business functions and units to influence and ensure optimal sources and processes are used to build customer insight and track performance. • Deploy and communicate the Customer Insight vision to scale and optimize customer analytics. • Contribute to deeper insight into customer portfolios, behaviors, and needs, increasing customer personalization and share of wallet, and driving higher engagement and loyalty. • Make recommendations into strategic projects and manage budget, processes, and governance for customer data collection and insight projects.