• Customer Service (Teller) is responsible for accurately processing all deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures. • Often serves as the first point of contact to the customer, and manages cross-selling bank products, or refers customers to other areas of the bank. • Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition. • Consumer Banking covers activities related to providing services and products directly to consumers through various businesses. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.