• Manage a team of Account Managers to ensure effective post-onboarding client management revenue growth and long-term retention

• Own the customer relationship post-onboarding

• Identify growth opportunities through upsell and cross-sell

• Act as voice of customer and coordinate issue resolution

• Track renewals risks and client health metrics

• Maintain accurate product updates and forecasting

• Collaborate with product support and activation teams

• Execute playbooks based on client segment

• Contribute to knowledge sharing and team learning

• Collaborate with engagement to build campaign and engagement ideas

• Coach team for performance and career development

• Standardize process and documentation for scale

• Leverage data to improve performance and prioritization

• Own internal reporting and stakeholder communication