• Manage a team of Account Managers to ensure effective post-onboarding client management revenue growth and long-term retention
• Own the customer relationship post-onboarding
• Identify growth opportunities through upsell and cross-sell
• Act as voice of customer and coordinate issue resolution
• Track renewals risks and client health metrics
• Maintain accurate product updates and forecasting
• Collaborate with product support and activation teams
• Execute playbooks based on client segment
• Contribute to knowledge sharing and team learning
• Collaborate with engagement to build campaign and engagement ideas
• Coach team for performance and career development
• Standardize process and documentation for scale
• Leverage data to improve performance and prioritization
• Own internal reporting and stakeholder communication
• Competitive and encouraging work environment
• Opportunity to contribute to Indonesia’s software standard
• Account management
• Leadership
• Stakeholder communication
• Documentation
• Data analysis
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