* Build, maintain, and strengthen relationships with key clients.* Act as the primary point of contact and advocate for client needs within the company.* Develop and execute customized client engagement strategies aligned with business objectives.* Identify engagement gaps using customer feedback and data, then implement improvement plans.* Resolve client issues by coordinating with internal teams and conducting regular review sessions.* Track client engagement metrics, satisfaction scores, and performance KPIs.* Prepare client performance reports and provide actionable recommendations.* Drive continuous improvement initiatives and stay updated on industry trends and best practices.
* Bachelor’s degree in Business, Marketing, Communications, or related field.* Minimum 5 years of experience in Client Engagement, Customer Success, or Account Management.* Experience in the Fashion Retail industry is required.* Excellent verbal and written communication skills.* Strong analytical, problem-solving, and strategic thinking abilities.* High emotional intelligence and interpersonal skills.* Strong project management and organizational skills.* Proficient with CRM platforms such as Salesforce or HubSpot.* Familiar with Excel, Power BI, and reporting tools.* Experience with project management tools such as Asana or Trello is an advantage.* Client-focused, proactive, adaptable, and results-driven.
Client Relationship ManagementCustomer SuccessAccount ManagementCRMSalesforceHubSpotPower BIProject ManagementStrategic PlanningData Analysis
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