• Provide customer service through phone, email and live chat
• Assist customers in navigating the platform and troubleshooting technical issues
• Handle customer complaints and ensure timely resolution
• Work closely with internal teams to resolve complex customer issues
• Maintain records of customer interactions and transactions
• Identify opportunities to improve customer satisfaction and provide feedback for process improvements.
• Prior experience in customer service or similar role preferred
• Excellent written and verbal communication skills in Bahasa Indonesia
• Problem-solving and multitasking abilities
• Empathy and patience in handling customer inquiries and complaints
• Ability to work in fast-paced environment
• Knowledge of financial products and services is a plus
• Willing to work contract-based for 3 months
• Join a hyper-growth fintech unicorn
• Opportunity to contribute to Indonesia’s financial inclusion.
• Customer service
• Communication
• Problem solving
• Multitasking
• Live chat support
