• Handle customer inquiries through various communication channels
• Communicate with customers through Email, WhatsApp, Slack, Live Chat and ticketing platforms
• Provide information related to transactions, products and onboarding
• Analyze customer transaction status using operational tools
• Raise awareness of issues to internal CS teams
• Identify inquiry types for product and process improvement
• Support customers during daylight operational hours
• Contribute to operational excellence projects and improvements
• Minimum 1 year experience in Customer or Merchant Operations management, B2B sectors or relationship management in banks and financial institutions
• Fresh graduates are welcome
• Bachelor’s degree in Engineering, Management, Finance, Accounting, Communications, Computer Science or IT
• Experience with Zendesk, Freshdesk, Zoho or similar tools is a plus
• Strong analytical mindset
• Good English communication skills
• Empathy and customer handling skills
• Goal-oriented and self-driven.
• Opportunity to work in fast-growing fintech company
• Opportunity to collaborate with cross-functional teams across Southeast Asia
• Customer support
• Communication
• Zendesk
• Problem solving
• Transaction analysis
