IT Support Staff (Head Office / Marunda)
• Provide remote assistance to Area / Branch Managers (BM / ABM) for POS systems, branch laptops, and network connectivity issues • Administer biometric time – attendance terminals (transferring fingerprint / admin profiles between store machines nationwide) • Perform store system administration, including store email password rests, store POS code migrations, and managing endpoint security agents (Ivanti Antivirus) • Pull system event viewer logs and store audit logs upon request from internal audit / compliance teams • Manage the end-to-end hardware provisioning process for new hires (OS Imaging, shared folder credential manager, email, printer mapping) ensuring zero delay on Day 1 • Conduct IT receiving checks and asset tagging for vendor deliveries (laptops, network, printers, cables, peripherals) • Execute remote IT Setup for New Store Openings (NSO), including bulk store email provisioning and remote system readiness • Participate in facility / office expansion projects (e.g., VLAN verification, DVR / CCTV online configuration, network printer staging, workstation cable management) and off-site event support (exhibition IT setups and teardowns) •
• Bachelor Degree in Information Technology and other related degree • Min. 1 year of working experience in IT • Hands-on experience with Microsoft 365 / outlook configuration, shared folder credential manager, basic ERP administration (oracle or equivalent), and security agent administration (e.g., Ivanti Antivirus) • Solid understanding of TCP/IP, IP addressing, VLAN Basics, network printers, DVR / CCTV online streaming, and remote desktop tools (AnyDesk, Team Viewer, RDP) • Understanding in advanced troubleshooting of Windows 10/ 11, BIOS configuration, PC/ laptop disassembling, component upgrades (RAM/SSD), and driver diagnostic •
• Microsoft 365 • Outlook • ERP • Oracle • Ivanti Antivirus • TCP/IP • VLAN • Network Printers • DVR / CCTV • AnyDesk • Team Viewer • RDP • Windows 10 • Windows 11 • BIOS • RAM • SSD •
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