• Manage day-to-day operations to ensure alignment with standards
• Lead and develop the therapist team through training and coaching
• Oversee inventory, facility maintenance, and guest satisfaction
• Minimal 2–3 years of managerial experience in hotels
• Strong background in Spa & Reflexology operations is highly preferred
• Expertise in operational SOPs, staff management, and service excellence
• Professional, highly organized, and communicative
• S1 / D4 graduate
• Operations management
• Team leadership
• Staff training
• SOP management
• Guest satisfaction
• Inventory management
• Communication skills
