Product Experience Specialist (APAC)
• Deliver world-class support and shape the future of Lovable • Solve real user problems on the front lines of a fast-growing product • Feed insights directly into product development • Take ownership of how we build, document, and improve support at scale • Own user problems end to end by becoming a Lovable expert and escalating effectively to engineering when needed • Improve our support stack by keeping internal knowledge bases up to date and designing smarter workflows • Be the voice of the customer by continuously feeding product feedback into the team • Grow your scope as you build trust and ownership internally and externally •
• Recently completed a bachelor’s or master’s degree • User- and product-obsessed • Cares deeply about helping others succeed • Ready to grow into real responsibility fast • Available during APAC business hours • A driver, not a passenger who spots problems and follows through • Analytical problem solver who breaks down complex situations systematically • Curious, tests ideas, and naturally drawn to AI tools • Crystal-clear communicator who writes warmly and precisely • 3 years experience in B2C SaaS support using tools like Intercom •
• Intercom • Lovable • Claude • AI tools • Slack • Grafana • Temporal • Stripe • Supabase • Cloudflare • DNS tooling •
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